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Usability 101: Satisfaction

June 26, 2003

Today, we con­tinue the Usabil­ity 101 series by explor­ing the con­cept of sat­is­fac­tion. I can’t get no… sat­is­fac­tion As much as we’d like it to, users are not using our soft­ware because of love for devel­op­ers. They are using it to accom­plish a task. How sat­is­fied they are with usabil­ity of the soft­ware pack­age they use […]

Usability 101: Errors

June 23, 2003

The usabil­ity 101 series con­tin­ues. Over the past few days, we’ve cov­ered learn­abil­ity, effi­ciency, and mem­o­ra­bil­ity. Today, we will cover errors, how well the sys­tem should pre­vent them and how it should allow recov­ery from them. Things break You may design the per­fect sys­tem but even­tu­ally, your sys­tem will fail. How it does so, how­ever, can […]

Usability 101: Memorability

June 19, 2003

Hav­ing cov­ered learn­abil­ity and effi­ciency as the first two ele­ments of usabil­ity, it is now time to turn to mem­o­ra­bil­ity. What is mem­o­ra­bil­ity? The con­cept of mem­o­ra­bil­ity, within the usabil­ity con­text, is that a user can leave a pro­gram and, when he or she returns to it, remem­ber how to do things in it. How many times […]

Usability 101: Efficiency

June 18, 2003

On Mon­day, I high­lighted the five basic points of usabil­ity. Yes­ter­day, I delved fur­ther into the con­cept of learn­abil­ity. Today, we are focus­ing on the con­cept of effi­ciency. What is effi­ciency? Effi­ciency relates to how fast a user accom­plish tasks once he or she has learned to use a sys­tem. The basic idea behind it is that, as you […]

Usability 101: Learnability

June 17, 2003

The con­cept of learn­abil­ity is a key one to usabil­ity design. Basi­cally, it boils down to how easy a sys­tem is to learn. This, in turn, can be bro­ken down into five com­po­nents: famil­iar­ity con­sis­tency gen­er­al­iz­abil­ity pre­dictabil­ity sim­plic­ity Let’s delve fur­ther into each of those in more details. Famil­iar­ity The con­cept of famil­iar­ity is almost self explanatory. […]

Usability 101: Introduction

June 16, 2003

As I men­tioned ear­lier, I am start­ing to take a look at the usabil­ity issues related to open source project. As a kick-off for this, I’d like to go over some usabil­ity basics, which could help just about any OSS projects. In Usabil­ity Engi­neer­ing, Jakob Nielsen men­tions five con­cepts to remem­ber when it comes to usabil­ity: Learn­abil­ity: How easy […]

Usability Bazaar: Goals

June 13, 2003

In yesterday’s entry, I announced the launch of a new mail­ing list ded­i­cated to usabil­ity in Open Source soft­ware. How­ever, I had not clearly stated goals. Here are some of my thoughts on what we could accom­plish. Good/Bad Prac­tice In this first step, we would high­light good and bad usabil­ity issues with major open source prod­ucts. How­ever, part […]

Usability Bazaar

June 12, 2003

Over the past few days, I’ve been doing some research for an easy-to-use web-based open-sourced con­tent man­age­ment sys­tem. The basic sys­tem needs to be usable by sev­eral peo­ple and needs to be sim­ple. In the process, though, I have learned that sim­plic­ity is hard to do. The main chal­lenge comes from the fact that most soft­ware developers […]

SuperSync

June 11, 2003

Every­day, we man­age large num­bers of con­tacts across a vari­ety of devices. For exam­ple, I have a PDA, a phone (which hap­pen to both be the same device so that syn­chro­niza­tion is instant), a work PC, a home desk­top, and a lap­top. In order to prop­erly keep all my data in sync, I need to hook up each of those devices on a one […]

The Net as Critical Infrastructure

June 9, 2003

There has been con­sid­er­able dis­cus­sion over the last few days about Wired Magazine’s deci­sion to pub­lish a story detail­ing the inner work­ings of the Slam­mer worm. As more and more traf­fic moves over the Inter­net, the net­work is increas­ingly becom­ing a key ele­ment of the over­all global telecom­mu­ni­ca­tion infra­struc­ture, espe­cially now that com­pa­nies are start­ing to move […]

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