Comments on: Could Tech Support Undo Palm? http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/ Turning Data into Knowledge Fri, 20 Nov 2009 14:38:03 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Palm responds, Part 2 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-2/#comment-27542 Palm responds, Part 2 Tue, 29 Jul 2008 13:39:08 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-27542 [...] Customer Relations Worldwide at Palm Computing. This discussion was held over email as a result of a recent issue I had with the Palm call center. Part 1 of the discussion looked at Palm’s call centers. In this second part, we look at the [...] [...] Customer Relations Worldwide at Palm Computing. This discussion was held over email as a result of a recent issue I had with the Palm call center. Part 1 of the discussion looked at Palm’s call centers. In this second part, we look at the [...]

]]> By: Palm responds, Part 1 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-2/#comment-27541 Palm responds, Part 1 Tue, 29 Jul 2008 13:38:43 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-27541 [...] responds, Part 1 January 12, 2008Readers of this blog have recently heard about my amusing experience with the tech support at Palm, where I was told by an offshore tech support lady that she was the CEO of Palm. Before posting the [...] [...] responds, Part 1 January 12, 2008Readers of this blog have recently heard about my amusing experience with the tech support at Palm, where I was told by an offshore tech support lady that she was the CEO of Palm. Before posting the [...]

]]> By: Allen http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-2/#comment-26910 Allen Mon, 28 Apr 2008 20:58:47 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-26910 I don’t think I’m ready to abandon Palm altogether just yet; I’ve been using various devices for several years, and until recently, never had any major problems. I’ve gotten so used to the interface and the functions. I’ve mostly used my Palm devices for phone numbers, calendars, to-do lists, games, and such, but only for personal, not business, use. Not only that, I’m not ready to upgrade to a smartphone, even though they’re so prevalent these days. Anyway, here’s my Palm story: I bought a TX last July (actually exchanged it at Staples under the extended warranty I had purchased), so it was – and still is – under the Palm one-year warranty. In March, I started having problems with the digitizer and the stylus not responding; and finally it quit altogether, so the stylus did nothing, but all the buttons worked. I called Palm CS and arranged to send the device in for repair. I wasn’t charged for the call since it was for a repair, and of course the warranty was still valid, so I only had to pay for shipping (thank goodness the TX is light!). After being without the TX for more than two weeks, I finally got it back, and was so relieved when I turned it on and the stylus worked again! I knew they had only repaired the device and not sent a “reconditioned” one, because the Palm logo above the screen at the top of the case on the one I had sent was slightly rubbed off, and the one I got back was the same. The device worked perfectly for two days; then I was using it like normal one day, turned it off, set it down, picked it back up a few minutes later, pushed the power button – and nothing. It wouldn’t turn on. None of the buttons worked, no reset worked, nothing. The computer wouldn’t recognize it, so a HotSync wasn’t possible either (well, since it wouldn’t turn on, that wasn’t likely anyway). I know the handheld had been fully charged before I had turned it off the last time, so that wasn’t the problem. It was just dead. I called Palm AGAIN to arrange to send the TX back – AGAIN. This time the turnaround was much shorter, about a week, so that led me to believe that I had been sent a reconditioned device this time (and the logo was intact). Everything worked fine on this most recent one for a week. In the meantime, my main computer went down (I’m using my laptop to get online), so I couldn’t HotSync the TX (but all the data files are still intact on the hard drive). I manually typed in a few things on the handheld just so I could still use it until I got my computer working. But a week after I got the second TX from Palm, I was holding it in my hand, looking at the screen, reading something, and it turned off. I thought it was the auto-shutoff setting, so I pushed the power button – and NOTHING HAPPENED. AGAIN. This was the SECOND handheld that had been “repaired” and sent back to me, only to die for no reason (it was almost fully charged). I began to suspect that they had “fixed” the one I had just sent, opened the casing of the one they were getting ready to send back to me, and put the inner workings of the “fixed” one in, making me think it was a “reconditioned” unit. That was Friday evening, so I figured I wouldn’t be able to call them until today (Monday), which I did this afternoon. I got disconnected twice before finally getting through to someone; and after explaining the situation to “Jesse” (funny how these technicians in the Middle East, where they outsource the jobs to, have such American-sounding names), I said I wanted to speak to a supervisor: I felt that after 2 devices died, I was entitled to some kind of satisfaction, possibly even an Advanced Exchange without having to pay for it (it’s normally $40). After I had given “Jesse” the serial number, he claimed that the 90-day warranty on the device had expired because it had been purchased at Overstock.com!! But that was the 2nd handheld that PALM had sent me. “Jesse” had read the wrong serial number; he realized his mistake and rescinded that claim. (By the way: I’m purposely using the quotes when referring to “Jesse” after reading some of the stories on here, especially the one about “Jose” and him not existing. My wife said that they’re probably made-up names anyway.) I did explain everything to him, and I asked more than once to speak to a supervisor, or someone that could help me. But “Jesse” said that he could not let me speak to a supervisor until we found out what the problem was and went through the troubleshooting steps. I told him that I knew what the problem was, and we couldn’t troubleshoot because THE THING WOULD NOT TURN ON!! My wife finally took the phone to speak to this guy. She’s a redhead of Irish descent: when she gets going, you do not want to get in her way. But “Jesse” was as obstinate with her as he was with me. In fact, he was rude to her and repeatedly cut her off. (Her thoughts on that are that Middle Eastern men don’t think of women as their equal, so he felt insulted that a woman was speaking to him the way she was. Well, too damn bad.) He told her to plug the TX into the AC adapter and reset it; we tried, it did nothing. He said to plug the TX into the HotSync cable and plug that into the computer and try the reset again; and again, nothing. She asked him more than once to speak to a supervisor, and he refused to do so with her also. He also said that before anything else could be done, he had to go through all the troubleshooting steps to try and determine the problem, AND document everything, even if we had already done everything he told us to do (which I had, several times). Finally, after going back and forth with “Jesse” (sound familiar?), as well as me getting back on the phone and trying to talk to him, he relented and told my wife that he was going to transfer her to a “Tech 2”. He put her on hold for a few minutes, and I took the phone; but then “Jesse” came back on the phone and said that HE had spoken to the “Tech 2”. But he didn’t transfer us to anyone else! Once my wife found that out, she took the phone again and asked him why he didn’t transfer us. He claimed that he had never told her he would do so. (Hm; someone at Palm CS lying to a customer? Imagine that!) The last thing he would tell us, after continuing to refuse to transfer us to anyone else, was to leave the handheld plugged into the USB port for two hours (“trickle charge” – been there, done that), try the reset every half hour, and CALL CUSTOMER SERVICE BACK! (Do I need to even tell you if leaving it plugged into the computer worked?) But he also said that when we called back, we would be transferred directly to a supervisor. My wife confirmed this with him several times to make sure that she understood him, and that it would happen that way. By this time it was clear that there was nothing else to discuss, so my wife hung up and we waited. One small bright spot in all this that my wife told me about after she hung up: “Jesse” did tell her – if she understood correctly – that once I called back and spoke to someone, I would probably be given the Advance Exchange at no charge. But of course that remains to be seen. In the meantime, I did some searching and found this site, and reading the stories here and other places started to worry me about calling back. But call back I did after 2 hours; and after getting disconnected AGAIN, I finally reached “Goldwyn” (you gotta be kidding me!). I briefly explained what “Jesse” had told me, including talking to a supervisor; so “Goldwyn” put me on hold to “pull up my record” and see what it said. When he came back, he said that my case had to be forwarded to another call center, but that another “Tech 2” would look at my case and would call me back “in about an hour or in about a day”. Way to narrow it down. Someone finally did call back today, and as I suspected, an Advance Exchange with no cost to me (even return shipping) was authorized. I should get a new TX in “2 to 3 business days”, and it will include a pre-paid return box; so all I’ll have to do is send the dead one back. A bonus with that is that I’ll know they didn’t try to dupe me by just switching outer cases. So, even though my experience with “Jesse” was pretty horrible, it looks like things will work out to my advantage – provided, of course, that they actually send the unit when they say they will! I don’t think I’m ready to abandon Palm altogether just yet; I’ve been using various devices for several years, and until recently, never had any major problems. I’ve gotten so used to the interface and the functions. I’ve mostly used my Palm devices for phone numbers, calendars, to-do lists, games, and such, but only for personal, not business, use. Not only that, I’m not ready to upgrade to a smartphone, even though they’re so prevalent these days.

Anyway, here’s my Palm story:

I bought a TX last July (actually exchanged it at Staples under the extended warranty I had purchased), so it was – and still is – under the Palm one-year warranty. In March, I started having problems with the digitizer and the stylus not responding; and finally it quit altogether, so the stylus did nothing, but all the buttons worked. I called Palm CS and arranged to send the device in for repair. I wasn’t charged for the call since it was for a repair, and of course the warranty was still valid, so I only had to pay for shipping (thank goodness the TX is light!).

After being without the TX for more than two weeks, I finally got it back, and was so relieved when I turned it on and the stylus worked again! I knew they had only repaired the device and not sent a “reconditioned” one, because the Palm logo above the screen at the top of the case on the one I had sent was slightly rubbed off, and the one I got back was the same.

The device worked perfectly for two days; then I was using it like normal one day, turned it off, set it down, picked it back up a few minutes later, pushed the power button – and nothing. It wouldn’t turn on. None of the buttons worked, no reset worked, nothing. The computer wouldn’t recognize it, so a HotSync wasn’t possible either (well, since it wouldn’t turn on, that wasn’t likely anyway). I know the handheld had been fully charged before I had turned it off the last time, so that wasn’t the problem. It was just dead.

I called Palm AGAIN to arrange to send the TX back – AGAIN. This time the turnaround was much shorter, about a week, so that led me to believe that I had been sent a reconditioned device this time (and the logo was intact). Everything worked fine on this most recent one for a week. In the meantime, my main computer went down (I’m using my laptop to get online), so I couldn’t HotSync the TX (but all the data files are still intact on the hard drive). I manually typed in a few things on the handheld just so I could still use it until I got my computer working.

But a week after I got the second TX from Palm, I was holding it in my hand, looking at the screen, reading something, and it turned off. I thought it was the auto-shutoff setting, so I pushed the power button – and NOTHING HAPPENED. AGAIN. This was the SECOND handheld that had been “repaired” and sent back to me, only to die for no reason (it was almost fully charged). I began to suspect that they had “fixed” the one I had just sent, opened the casing of the one they were getting ready to send back to me, and put the inner workings of the “fixed” one in, making me think it was a “reconditioned” unit.

That was Friday evening, so I figured I wouldn’t be able to call them until today (Monday), which I did this afternoon. I got disconnected twice before finally getting through to someone; and after explaining the situation to “Jesse” (funny how these technicians in the Middle East, where they outsource the jobs to, have such American-sounding names), I said I wanted to speak to a supervisor: I felt that after 2 devices died, I was entitled to some kind of satisfaction, possibly even an Advanced Exchange without having to pay for it (it’s normally $40). After I had given “Jesse” the serial number, he claimed that the 90-day warranty on the device had expired because it had been purchased at Overstock.com!! But that was the 2nd handheld that PALM had sent me. “Jesse” had read the wrong serial number; he realized his mistake and rescinded that claim.

(By the way: I’m purposely using the quotes when referring to “Jesse” after reading some of the stories on here, especially the one about “Jose” and him not existing. My wife said that they’re probably made-up names anyway.)

I did explain everything to him, and I asked more than once to speak to a supervisor, or someone that could help me. But “Jesse” said that he could not let me speak to a supervisor until we found out what the problem was and went through the troubleshooting steps. I told him that I knew what the problem was, and we couldn’t troubleshoot because THE THING WOULD NOT TURN ON!!

My wife finally took the phone to speak to this guy. She’s a redhead of Irish descent: when she gets going, you do not want to get in her way. But “Jesse” was as obstinate with her as he was with me. In fact, he was rude to her and repeatedly cut her off. (Her thoughts on that are that Middle Eastern men don’t think of women as their equal, so he felt insulted that a woman was speaking to him the way she was. Well, too damn bad.)

He told her to plug the TX into the AC adapter and reset it; we tried, it did nothing. He said to plug the TX into the HotSync cable and plug that into the computer and try the reset again; and again, nothing. She asked him more than once to speak to a supervisor, and he refused to do so with her also. He also said that before anything else could be done, he had to go through all the troubleshooting steps to try and determine the problem, AND document everything, even if we had already done everything he told us to do (which I had, several times).

Finally, after going back and forth with “Jesse” (sound familiar?), as well as me getting back on the phone and trying to talk to him, he relented and told my wife that he was going to transfer her to a “Tech 2”. He put her on hold for a few minutes, and I took the phone; but then “Jesse” came back on the phone and said that HE had spoken to the “Tech 2”. But he didn’t transfer us to anyone else! Once my wife found that out, she took the phone again and asked him why he didn’t transfer us. He claimed that he had never told her he would do so. (Hm; someone at Palm CS lying to a customer? Imagine that!)

The last thing he would tell us, after continuing to refuse to transfer us to anyone else, was to leave the handheld plugged into the USB port for two hours (“trickle charge” – been there, done that), try the reset every half hour, and CALL CUSTOMER SERVICE BACK! (Do I need to even tell you if leaving it plugged into the computer worked?) But he also said that when we called back, we would be transferred directly to a supervisor. My wife confirmed this with him several times to make sure that she understood him, and that it would happen that way. By this time it was clear that there was nothing else to discuss, so my wife hung up and we waited. One small bright spot in all this that my wife told me about after she hung up: “Jesse” did tell her – if she understood correctly – that once I called back and spoke to someone, I would probably be given the Advance Exchange at no charge. But of course that remains to be seen.

In the meantime, I did some searching and found this site, and reading the stories here and other places started to worry me about calling back. But call back I did after 2 hours; and after getting disconnected AGAIN, I finally reached “Goldwyn” (you gotta be kidding me!). I briefly explained what “Jesse” had told me, including talking to a supervisor; so “Goldwyn” put me on hold to “pull up my record” and see what it said. When he came back, he said that my case had to be forwarded to another call center, but that another “Tech 2” would look at my case and would call me back “in about an hour or in about a day”. Way to narrow it down.

Someone finally did call back today, and as I suspected, an Advance Exchange with no cost to me (even return shipping) was authorized. I should get a new TX in “2 to 3 business days”, and it will include a pre-paid return box; so all I’ll have to do is send the dead one back. A bonus with that is that I’ll know they didn’t try to dupe me by just switching outer cases.

So, even though my experience with “Jesse” was pretty horrible, it looks like things will work out to my advantage – provided, of course, that they actually send the unit when they say they will!

]]> By: » Palm Customer care - brutal edition -> TamsPalm - the Palm OS Blog http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-1/#comment-26906 » Palm Customer care - brutal edition -> TamsPalm - the Palm OS Blog Mon, 21 Apr 2008 15:11:03 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-26906 [...] on over to tnl.com for the full scoop…hope this helps all those of you frustrated with Palm’s Customer [...] [...] on over to tnl.com for the full scoop…hope this helps all those of you frustrated with Palm’s Customer [...]

]]> By: Adambomb13 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-1/#comment-24832 Adambomb13 Thu, 03 Jan 2008 23:33:26 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-24832 Can anyone show/tell me a phone like the Treo 700P that can do the ALL of following: 1) Personal Information Manager (PIM) as good as Agendus Pro (its really awesome I use it at work EVERYDAY) 2) A personal alarm clock 6 different alarms like Butler 3) Take crappy video & pictures LOL but its still a feature 4) Run a GPS program like TomTom 5 5) Play avi videos of real movies (Kinoma 4.4) 6) Record phone calls as good as (mVoice 5.5) 7) Control your PC's at home like Palm VNC (which blows peoples minds) 8) Be used as a modem with PdaNet (running on EDVO speeds), it worked great playing WoW on my laptop tethered to my Treo 700P 9) MS Office compatiability with using of QuickOffice 10) Able to watch my DirecTV using slingplayer (Palm) 11) Ok email programs like Agendus/SnapperMail If you can tell me one phone that has all of the above flexiability I'm interested. Palm tech support does stink, and if I had your experience I would drop them too, but for me there is NO phone that I'm aware of that does ALL 11 above points. Can anyone show/tell me a phone like the Treo 700P that can do the ALL of following:
1) Personal Information Manager (PIM) as good as Agendus Pro (its really awesome I use it at work EVERYDAY)
2) A personal alarm clock 6 different alarms like Butler
3) Take crappy video & pictures LOL but its still a feature
4) Run a GPS program like TomTom 5
5) Play avi videos of real movies (Kinoma 4.4)
6) Record phone calls as good as (mVoice 5.5)
7) Control your PC’s at home like Palm VNC (which blows peoples minds)
8) Be used as a modem with PdaNet (running on EDVO speeds), it worked great playing WoW on my laptop tethered to my Treo 700P
9) MS Office compatiability with using of QuickOffice
10) Able to watch my DirecTV using slingplayer (Palm)
11) Ok email programs like Agendus/SnapperMail

If you can tell me one phone that has all of the above flexiability I’m interested.

Palm tech support does stink, and if I had your experience I would drop them too, but for me there is NO phone that I’m aware of that does ALL 11 above points.

]]> By: Christoph http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-1/#comment-24831 Christoph Wed, 02 Jan 2008 20:20:53 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-24831 If you use a BB you will either need an external hosting server for you emails (which, in Germany, you can buy for 20 € per month) or a BB Server Software installed in your office. The latter never worked for me. My iphone, on the other hand connects to our Exchange Server via imap seamlessly. If you use a BB you will either need an external hosting server for you emails (which, in Germany, you can buy for 20 € per month) or a BB Server Software installed in your office. The latter never worked for me. My iphone, on the other hand connects to our Exchange Server via imap seamlessly.

]]> By: Dave http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-1/#comment-24830 Dave Wed, 02 Jan 2008 19:39:31 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-24830 Sounds like you and the tech support team really struck wrong notes together. Based on the time of year, you both may have been predisposed to be fractious. That aside, I don't believe support agents should ever degrade their communications to the level of interaction you received. It's unprofessional. I assume Palm will respond to you in a fair way and with due apologies. It sucks that they don't seem to link their sales and support record systems together properly. Might be a good idea... Personally, I rarely contact support if I can help it. Online sources are best but I'll only call if I'm forced to. I could tell you horror stories about my DSL provider's service incompetence - great data speed but ludicrous billing and tech support. Regarding the other comments about Palm quality, you can't get the functionality of a Treo on iPhone. I love the iPhone speed, OS and visual sensibility. I'm not crazy about iPhones form factor or the annoying way some of its functions work. You can't get text into iPhone in an efficient way. So I feel happy to call the emperor's new clothes on Iphone, iteration 1. Apple is not stupid - they know this stuff. They'll either ignore the smartphone market in favor of consumer high revenue yield phones or they'll come after both feature and smartphones with a vengeance. Sounds like you and the tech support team really struck wrong notes together. Based on the time of year, you both may have been predisposed to be fractious.

That aside, I don’t believe support agents should ever degrade their communications to the level of interaction you received. It’s unprofessional. I assume Palm will respond to you in a fair way and with due apologies.

It sucks that they don’t seem to link their sales and support record systems together properly. Might be a good idea…

Personally, I rarely contact support if I can help it. Online sources are best but I’ll only call if I’m forced to. I could tell you horror stories about my DSL provider’s service incompetence – great data speed but ludicrous billing and tech support.

Regarding the other comments about Palm quality, you can’t get the functionality of a Treo on iPhone. I love the iPhone speed, OS and visual sensibility. I’m not crazy about iPhones form factor or the annoying way some of its functions work. You can’t get text into iPhone in an efficient way. So I feel happy to call the emperor’s new clothes on Iphone, iteration 1. Apple is not stupid – they know this stuff. They’ll either ignore the smartphone market in favor of consumer high revenue yield phones or they’ll come after both feature and smartphones with a vengeance.

]]> By: BenR http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-1/#comment-24829 BenR Wed, 02 Jan 2008 13:26:53 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-24829 I've just ditched my WM5 HTC Hermes, truly a horrible phone: slow, unreliable and fiddly. Currently using an SE P1i, nice form factor but the UI is very slow and buggy. I'll probably join the iPhone hordes when my current contract runs out, in the meantime I'll probably buy a Nokia 6120c I’ve just ditched my WM5 HTC Hermes, truly a horrible phone: slow, unreliable and fiddly. Currently using an SE P1i, nice form factor but the UI is very slow and buggy.

I’ll probably join the iPhone hordes when my current contract runs out, in the meantime I’ll probably buy a Nokia 6120c

]]> By: kostia http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-1/#comment-24828 kostia Wed, 02 Jan 2008 05:14:52 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-24828 >Currently the EVDO, phone as modem and all my Palm software is the only thing holding me to this phone. Exactly! There are Palm OS programs I *need* (granted, some of them are games, but I don't apologize for that; entertainment is a real function). And since I started working full-time remotely, being able to use the phone as a high-speed Bluetooth modem ("tethering") gives me nothing less than free vacation days to travel. As a Mac user, I want an iPhone or an iPod touch--badly--but I'm not ready to replace my Treo 700p with anything else. >Currently the EVDO, phone as modem and all my Palm software is the only thing holding me to this phone.

Exactly! There are Palm OS programs I *need* (granted, some of them are games, but I don’t apologize for that; entertainment is a real function). And since I started working full-time remotely, being able to use the phone as a high-speed Bluetooth modem (”tethering”) gives me nothing less than free vacation days to travel.

As a Mac user, I want an iPhone or an iPod touch–badly–but I’m not ready to replace my Treo 700p with anything else.

]]> By: DWM http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/comment-page-1/#comment-24827 DWM Tue, 01 Jan 2008 20:26:18 +0000 http://www.tnl.net/blog/2007/12/27/could-tech-support-undo-palm/#comment-24827 AB what you should have done was sue Verizon in small claims court if you had any issues with them that cost you to be out of any money. Heck if you have been harmed monetarily go for it!! I did and received a lot of money to settle. My investment about $50.00 it was well worth it. You can use this website to find their registered agent...http://www.sunbiz.org/ which is the entity that's actually sued. All the standard disclaimers apply. I'm not an attorney, but I'm a consumer that knows my rights in the state I live in and how to wield them like a club when I need to. I've whacked a few of the big names around and I'm proud of it. Maybe I need to go to law school. :-) The problem with American's is we've let these corporate entities take advantage of us for to long. A lot is all pro- them and not us, but if enough people would stop spending money or boycott companies maybe they would straighten up!! hahaha who am I kidding there are to many Sheepeople out there to matter. http://www.sheepeople.org I'm not fond of AT&T either look back at 2006 and 2007 and see what they've been involved in. Things they've done, etc. browse thru http://www.arstechnica.com and see what I mean. AB what you should have done was sue Verizon in small claims court if you had any issues with them that cost you to be out of any money. Heck if you have been harmed monetarily go for it!! I did and received a lot of money to settle. My investment about $50.00 it was well worth it. You can use this website to find their registered agent…http://www.sunbiz.org/ which is the entity that’s actually sued.

All the standard disclaimers apply. I’m not an attorney, but I’m a consumer that knows my rights in the state I live in and how to wield them like a club when I need to. I’ve whacked a few of the big names around and I’m proud of it. Maybe I need to go to law school. :-)

The problem with American’s is we’ve let these corporate entities take advantage of us for to long. A lot is all pro- them and not us, but if enough people would stop spending money or boycott companies maybe they would straighten up!! hahaha who am I kidding there are to many Sheepeople out there to matter. http://www.sheepeople.org

I’m not fond of AT&T either look back at 2006 and 2007 and see what they’ve been involved in. Things they’ve done, etc. browse thru http://www.arstechnica.com and see what I mean.

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