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	<title>Comments on: Palm responds, Part 1</title>
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	<description>Turning Data into Knowledge</description>
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		<title>By: Palm responds, Part 2</title>
		<link>http://www.tnl.net/blog/2008/01/12/palm-responds-part-1/comment-page-1/#comment-27871</link>
		<dc:creator>Palm responds, Part 2</dc:creator>
		<pubDate>Wed, 15 Oct 2008 16:23:49 +0000</pubDate>
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		<description>[...] This discussion was held over email as a result of a recent issue I had with the Palm call center. Part 1 of the discussion looked at Palm&#8217;s call centers. In this second part, we look at the Unit Replacement Program [...]</description>
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