Personal archives
Palm responds, Part 2
In part 2 of a 2 part interview, John Moses, global Vice President of Customer Support for Palm, answers questions about Palm's unit replacement program and about other issues relating to Palm's technical support.
Palm responds, Part 1
In part 1 of a 2 part interview, John Moses, global Vice President of Customer Support for Palm, answers questions about Palm's call centers and about my own experience with them.
Could Tech Support Undo Palm?
I’ve been a supporter of Palm for a very long time (in fact, I’ve been a supporter of Palm for longer than the company itself has existed as I supported it through the first iteration of the company, its subsequent acquisition by US Robotics, then 3COM, then its return to a new company base, its [...]
Tags: Customer, Palm, United States, Wireless
Personal Relationship Manager
I am a tad obsessive about my address book. While there are several thousand people in it, I tend to believe that I need to make sure that they stay current and I look to my address book as the center of my social network. but it ought to work more like a personal relationship [...]
Tags: Google, Social Networks, VOIP, Wireless, Yahoo
Transition time
Yes, it has been quiet on the blog. Too quiet in fact and here is some background information as to why and what’s being done about it. Background “People are concerned about your blog.” In the hushed world of banking, this was a clear sign that I was in trouble. People didn’t like my blog and it [...]
Tags: Advertising, Bank, Finance, Google
6 observations about 9/11
It’s been 6 years since the horrible events of that day. To commemorate, here are 6 small observations about that date: 6 years ago: “We Will Never Forget.” Today: “Time to Move on”. It seems there’s an expiration date on national grief. 6 terms most Americans didn’t know 6 years ago: Osama Bin Laden Al Qaeda Patriot Act Department of [...]
Tags: Iraq
