In part 2 of a 2 part interview, John Moses, global Vice President of Customer Support for Palm, answers questions about Palm’s unit replacement program and about other issues relating to Palm’s technical support.
A longtime Palm fanboy gets heartbroken by the company’s customer service
9/11 @ 6
9/11 @ 5
After many years of using my own blog software, something I had written myself and tended to over the years, I finally threw the towel in and decided to upgrade. Here are a few things that I learned in the process. Making the Decision The first, and probably toughest, part of this migration was to actually make the jump. This site, and every bit on it, is something I’ve carefully crafted over the years. Up to recently, I could proudly say that every piece of code on the site was something I had written myself. It was a point of pride and, while blog software was still new, it was also a way to experiment and go deep into the code. Over the years, though, software platforms have gotten more and more complex and my own code failed to keep up. The second part of the decision in making the jump was also due to my focus on spending more time writing. However, this was balanced by my need to tinker with the code. As time went on, it became more and more difficult to figure out where I wanted to experiment. Last but not least in that decision was…
As I’ve mentioned before, TNL.net recently experienced a major crash. As a result, I had to rethink a lot of things and took the time of looking into what tools I was using. Well, it’s been about 5 years since I started writing my own blog software and I decided that this little piece of code should now be junked. I’ve just replaced it with a new back-end that is powered by WordPress. The process was not easy as I had to move data from my own proprietary database to the wordpress one, a process that is still on-going (notice the limited amount of comments on recent posts, well, there’s your reason) That said, I think most everything should look about the same and I will write a future entry about the migration.
The family expands!
9/11 @ 4