Category Archive for "Personal"

Palm responds, Part 2

In part 2 of a 2 part interview, John Moses, global Vice President of Customer Support for Palm, answers questions about Palm’s unit replacement program and about other issues relating to Palm’s technical support.

Palm responds, Part 1

In part 1 of a 2 part interview, John Moses, global Vice President of Customer Support for Palm, answers questions about Palm’s call centers and about my own experience with them.

Could Tech Support Undo Palm?

A longtime Palm fanboy gets heartbroken by the company’s customer service

Personal Relationship Manager

I am a tad obsessive about my address book. While there are several thousand people in it, I tend to believe that I need to make sure that they stay current and I look to my address book as the center of my social network. but it ought to work more like a personal relationship manager. I was recently describing my update process to David Strom, after he had posted an entry on his blog about how poor the contact management system in Gmail was, and I hit upon a realization: A lot of the work that goes into keeping all that information up to date seems to be something that ought to be more suited to some level of automation. Why is it that there is no real linkage between my address book, different email systems, social networks, IM systems, Skype (and other voice over IP solutions) and my mobile phone? Each of those appears to live in a silo, unable to offer me a full view of the people I know. While Plaxo does a good job of synchronizing metadata about people (What I would consider as rank, name, and serial number ie. the basics like physical address,…

New York City Skyline

6 observations about 9/11

9/11 @ 6

New York City Skyline

5 years

9/11 @ 5

On the WordPress move

After many years of using my own blog software, something I had written myself and tended to over the years, I finally threw the towel in and decided to upgrade. Here are a few things that I learned in the process. Making the Decision The first, and probably toughest, part of this migration was to actually make the jump. This site, and every bit on it, is something I’ve carefully crafted over the years. Up to recently, I could proudly say that every piece of code on the site was something I had written myself. It was a point of pride and, while blog software was still new, it was also a way to experiment and go deep into the code. Over the years, though, software platforms have gotten more and more complex and my own code failed to keep up. The second part of the decision in making the jump was also due to my focus on spending more time writing. However, this was balanced by my need to tinker with the code. As time went on, it became more and more difficult to figure out where I wanted to experiment. Last but not least in that decision was…

Hitting Reload

As I’ve mentioned before, TNL.net recently experienced a major crash. As a result, I had to rethink a lot of things and took the time of looking into what tools I was using. Well, it’s been about 5 years since I started writing my own blog software and I decided that this little piece of code should now be junked. I’ve just replaced it with a new back-end that is powered by WordPress. The process was not easy as I had to move data from my own proprietary database to the wordpress one, a process that is still on-going (notice the limited amount of comments on recent posts, well, there’s your reason) That said, I think most everything should look about the same and I will write a future entry about the migration.

Munro Wilson Louis

Fatherhood

The family expands!

9-11 at 4

9/11 @ 4