Archives for the "Customer" tag
Palm responds, Part 2
In part 2 of a 2 part interview, John Moses, global Vice President of Customer Support for Palm, answers questions about Palm's unit replacement program and about other issues relating to Palm's technical support.
Palm responds, Part 1
In part 1 of a 2 part interview, John Moses, global Vice President of Customer Support for Palm, answers questions about Palm's call centers and about my own experience with them.
Tags: Customer, OS, Palm, Wireless
In Personal
Could Tech Support Undo Palm?
I’ve been a supporter of Palm for a very long time (in fact, I’ve been a supporter of Palm for longer than the company itself has existed as I supported it through the first iteration of the company, its subsequent acquisition by US Robotics, then 3COM, then its return to a new company base, its [...]
Tags: Customer, Palm, United States, Wireless
Impressive customer service
I just received a call on my cell phone from T-mobile and was extremely impressed with their customer service. Over the past few weeks, I’ve noticed that the level of service has degraded (meaning that my signal is not as clear as it used to be). I’ve never complained about this to them but they [...]
Tags: Customer, Marketing, Wireless
In Personal
A Number Game
Imagine an industry where customers are leaving more quickly than they are joining. If you were part of that industry, would you: try to increase your level of customer satisfaction ? or fight any provision that would increase competition in your industry? If you are the wireless phone industry, you will go for the latter. The issue at hand [...]
The Convergence Game
This week, Microsoft launched the Xbox, a new gaming system that takes the Redmond giant into another market. Today, Nintendo is unveiling the GameCube, their new entry in a battle they have fought with Sony for many years. With these new gaming stations entering the market, a new war is starting and in the end, [...]
Tags: AOL, Broadband, Connectivity, Customer, Integration, Internet Explorer, MP3, Microsoft, Nintendo, Sony, Strategy, Video, Wireless
In Business, Technology
