In part 1 of a 2 part interview, John Moses, global Vice President of Customer Support for Palm, answers questions about Palm’s call centers and about my own experience with them.
Getting a handle on Google’s search capabilities
The recent fights of the music industry remind me a lot about the early days of the personal computer industry. While I was still a kid then, it seems the software industry went through a similar experience in terms of trying to figure out how to deal with piracy. In this entry, I examine what I consider to be the four stages of dealing with piracy of digital assets. I believe that any industry that is seeing a move of their intellectual assets to a digital medium will go through four basic stages: ignorance, panic, protection and litigation, quiet acceptance. This was the case with software in the 80s and 90s, is currently the case with music, and will soon be the case with movies. I suspect that other industries like the professional photography market are facing similar issues currently or have in the past. Stage 1: Ignorance During this stage, an industry ignores the problem, either because it is seen as the domain of fringe elements or doesn’t seem like it could possibly have a huge impact. Consider this the ostrich strategy. Executives downplay the importance of a new culture (software crackers in the 80s, file-sharing in the mid-90s)…Read More
A new survey just highlighted that three quarters of teens feel that file sharing should be legal. This pretty much caps any chance for the music industry to survive under their current model. The issue here is that if kids are perceiving file sharing as something that should be legal, they will probably not grow out of it. Half of the teens that were polled had downloaded free music and gave an interesting set of reasons: Those who download music but have never paid for a download say they download because: They only like one or two songs on a CD (59%); They want to get music quickly (48%); They believe that music is too expensive to buy (46%); They want to get music for free (44%); They want songs that are not available for sale (40%); And they believe that music should be shared (38%). There is hope though. If you look at those stats, stores like the Apple iTunes Music Store or the new Napster can satisfy over 50 percent of the public. The third point, however, shows issues relating to pricing. Obviously, the Internet has had an impact here as kids are probably more aware than their…Read More